Penn State Health - Hershey Medical Center

Location: US:PA:State College
Work Type: Full Time
FTE: 1.00
Shift: Day
Hours:  Monday -Friday between the times of 7 am- 530 pm 

Recruiter Contact: Lindsay E. Erdman at lerdman2@pennstatehealth.psu.edu

SUMMARY OF POSITION:

Responsible to the Office Manager for providing front office support.

The Medical Office Associate role is an entry-level admin role where one can learn and grow their career in the healthcare field. The individual will check in and check out patients, verify insurance information, answer the office phones, schedule appointments, and much more! Located in State College, PA, near the Pennsylvania State University, Penn State Sports Medicine, Orthopedics, and Physical Therapy office seeks a great team player to join its team. On average, this practice will see 250 patients per day and serves as a Multi-Specialty Office, treating Sports Medicine, Orthopedics, and Physical Therapy patients. The Sports and Orthopedics team is seeking someone who is personable, accountable, and enjoys a fast-paced, ever-changing environment.

ESSENTIAL DUTIES- The percentage of time spent performing essential functions is 95%. Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties: 

• Utilizes working knowledge of patient scheduling system to include scheduling, check-in, cancellations, request (wait) list, per policy and guidelines, and provides appropriate information/directions. 
• Registers (or verifies registration of) patients and ensures information is current and accurate. 
• Collects insurance copayments and other outstanding balances per policy. 
• Answers telephone in a timely and polite manner. Obtains signatures on required forms (HIPAA, Consent to Treat, etc.) Performs check out functions including charge entry, scheduling of appointments, providing patient visit summaries, requisitions, and educational materials to patient. 
• Composes professional, concise eMessages related to patient care needs. 
• Generates patient letters, and manages other patient correspondence as required. 
• Monitors task lists, eMessage pools, and voice mail lines per guidelines 

MINIMUM QUALIFICATION(S):

• High School Diploma or equivalent required
• Basic computer skills required.

PREFERRED QUALIFICATIONS:

6 months of customer service experience preferred.

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.   

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

• Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
• Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
• Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
• Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
• Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH MILTON S. HERSHEY MEDICAL CENTER ACADEMIC PRACTICE?

#WeAre comprised of a team network to ensure our practice sites and our employees respond effectively to the ever-changing healthcare environment and provide the highest standard of care to our patients. The Academic Practice is the multi-specialty group practice of the Penn State Health Milton S. Hershey Medical Center. We support the educational and research mission of the Penn State College of Medicine and strive to recruit and retain the highest quality physicians and staff. 

YOU TAKE CARE OF THEM. WE?LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence ? that?s Penn State Health. But what makes our healthcare award-winning? That?s all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health?s policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.

Union: Non Bargained

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About Penn State Health

At Penn State Health, our mission is to enhance the quality of life and serve our community through improved health, the education of health professionals, and the discovery of knowledge. For us, service excellence is not only for our patients but also our employees. It means valuing each and every employee.

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