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Posted: 12-Mar-25
Location: San Antonio, Texas
Categories:
Internal Number: 260582
Summary:
The RN Supervisor is accountable for supervising the delivery of high-quality, cost-effective care to patients. Responsible in assisting the Director for analyzing, planning, implementing, evaluating, and communicating processes and programs which enhance, strengthen and integrate the services comprising the nursing department. Responsible for participation in the development and implementation of the service line strategic business plans; and for creating an environment, which continuously supports improvement of operational, financial, and clinical components.
Assumes primary responsibility for effective supervision of nursing activities of assigned area(s). Assists management of financial and human resources to ensure services meet established quality and productivity standards. Provides feedback and assistance concerning customer satisfaction, staff development, and associate performance and satisfaction.
The Supervisor is responsible for the daily operations of a Nursing department on a 24-hour basis. The Supervisor collaborates with other clinical and ancillary departments to meet organizational and department-specific Quality and Safety Measures, Community Values, Business Literacy, and Service Excellence goals.
CHRISTUS Santa Rosa Hospital - Westover Hills (CSRH-WH) is a 150-bed hospital serving the fastest growing area of San Antonio. Specialized care includes orthopedic and surgical services, ICU, women?s services, a newborn nursery, comprehensive cardiovascular care from diagnostics to open heart surgery, vascular lab, sleep center, emergency services, the CHRISTUS Weight Loss Institute, wound care, rehabilitation, and more. The campus also boasts an Outpatient Imaging Center and three medical plazas, one of which houses our CHRISTUS Santa Rosa Family Medicine Residency Program and CHRISTUS Santa Rosa Family Health Center.
Responsibilities:
- Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
- Implementing and monitoring programs and practices for the delivery of safe and efficient quality nursing care for patients and their families.
- Ensuring consistent application of nursing services policies and standards throughout the organization.
- Monitoring patient outcomes and quality and effectiveness of nursing care.
- Overseeing the performance of teams; identifying and addressing staff training and development needs.
Standard I. Human Resources Management
- Evaluates and specifies the critical resources required to accomplish the team's objectives.
- Initiates requests for required resources based on staff competency with patient acuity.
- Allocates team resources responsibly and equitably within the scope of labor laws.
- Discovers opportunities to improve resource utilization.
- Implements changes in role consistent with scope of practice.
- Anticipates and plans for admission/discharge/transfer needs to facilitate patient flow.
- Resolves conflicts in a wide variety of situations, such as workload or resource allocation, patient and family concerns, patient through-put and capacity needs, associate engagement challenges, etc.
- Adjusts management and personal style to fit the needs of different people and different situations.
- Explores motivational factors and tailor's motivational efforts to individual needs and situations for the department.
- Conducts evaluations on personnel performance at the workplace and recommends improvement plans.
- Coaches others on operating personnel management systems and their processes.
- Manages day-to-day labor needs by maintaining optimum staffing levels.
Standard II. Relationship Management and Influencing Behaviors
- Applies principles of crisis management to identify issues that require immediate attention, handle situations as necessary, and manage conflict.
- Mentors and coach's staff.
- Encourages participation in professional organization.
- Embraces principles of self-awareness.
- Fosters a healthy work environment and encourages stress management.
- Promotes Diversity and team dynamics and understands the components of cultural competence as they apply to the workforce.
- Capitalizes on differences and maintains an environment of fairness to foster highly effective work groups.
Standard III. Performance Improvement/Safe Practice/Quality Care/Regulations
- Assesses customer and patient satisfaction while developing and implementing strategies to address satisfaction issues.
- Provides direct service to internal or external customers and facilitates the resolution of customer problems, issues, or concerns.
- Monitors and promotes workplace safety requirements resulting in positive patient outcomes.
- Supports nursing research and quality improvement activities.
- Provides evidence-based nursing care.
- Promotes and communicates patient information effectively across the continuum of care.
Standard IV. Leadership
- Serves as a leader of patient care.
- Utilizes an appropriate style of leadership: autocratic, democratic, laissez-faire/free rein, etc.
- Demonstrates leadership qualities: intelligence, influence, determination, integrity, confidence.
- Manages own behaviors during interactions, such as feedback giving, to shape workplace events.
- Utilizes positive reinforcement to motivate and attain desired behaviors; increases productivity.
Clinical Performance Improvement
- Shares experiences with process performance improvements across multiple areas.
- Recognizes recurring and difficult problems and explores new or innovative solutions.
- Leverages technology to facilitate the sharing of clinical performance or outcomes data.
- Creates mechanism for ensuring quality and performance measures are understood and valued by nursing staff.
- Implements and supports improvement initiatives at the unit level.
Clinical Policies and Standards
- Monitors different types of clinical practice to ensure compliance with standards and their impact on the organization.
- Informs others on advanced clinical standards and policies across medical specialties.
- Collaborates with other functions in establishing and documenting joint standards.
- Participates in the development of clinical policies and practices.
Healthcare Policy and Ethics Compliance
- Shares experiences with addressing diverse problems in healthcare policy compliance.
- Demonstrates best practices for dealing with complex compliance or non-compliance situations.
- Guides others in making correct decisions when faced with ethical dilemmas.
- Supports and coaches on mechanisms that encourage attention to compliance issues, all clinical activities.
Healthcare Regulatory Environment
- Implements programs as needed to comply with diverse healthcare laws or regulations.
- Monitors regulatory compliance of all healthcare practices in preparation for external audits to ensure no violations.
Job Requirements:
Education/Skills
Bachelor of Science Degree in Nursing required for Magnet facilities, otherwise preferred.
Experience
- 2 years of clinical patient care experience in a relevant setting.
- Previous Lead or Supervisor experience overseeing work of assigned units, preferred.
Previous healthcare management experience preferred.
Licenses, Registrations, or Certifications
- BLS required.
- RN License in state of employment or compact.
Work Schedule:
Varies
Work Type:
Full Time
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