Top Reasons to work at AdventHealth Surgery Department
Winter Park Memorial Hospital has continuously served the residents of Winter Park and its surrounding communities for more than 50 years
Over the years the hospital has continually expanded to meet the needs of the community, adding an upscale obstetrics and Level II Neonatal Intensive Care Unit at The Dr. P. Phillips Baby Place, cancer care at the AdventHealth Cancer Institute, Winter Park, and state-of-the-art surgery, recovery and rehabilitation at the AdventHealth Orthopedic Institute
Full Time/ Days Monday - Friday 7:30am â“ 4:00pm
You Will Be Responsible For:
Demonstrates through behavior AdventHealthâ™s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork
Call Performance: Maintains established performance levels. Is available to take scheduling calls from both patients and physician offices at all times while also actively scheduling patients through faxed requisitions received in the department.
Scheduling Performance: Creates patient accounts, schedules appointments and pre-registers patients striving to minimize patient and physician inconvenience through accurate and comprehensive collection of information required for scheduling, pre-registration, pre-certification (where possible) of ancillary procedures (and other study types if applicable).
Pre-Access Performance: Works closely with the Outpatient Care Coordinator and Patient Financial Services to ensure that all required information is collected in a timely fashion to ensure efficient patient imaging studies are performed and appropriately documented for accurate billing.
Accuracy: Enters accurate information in Scheduling and Registration systems with minimal errors. Validates updates and/or corrects errors or mistakes found in system to expedite patient care. Carefully and courteously handles customer interaction in a way that preserves customer confidence in AdventHealth and its ancillary services. Reports on errors and mistakes found in system to promote education, coaching and training opportunities of others where appropriate.
What You Will Need:
Effective written and oral communication skills
Intermediate computer skills
Analytical skills to foresee process roadblocks
Detailed focus on accuracy and completeness of examination documentation requirements
Knowledge of Medical and imaging terminology, modality usage
College education or coursework in medical terminology and/or coding
Understanding of Health Insurance authorization processes
Schedules resources for Imaging exams and procedures to maximize patient convenience and efficiency of resource utilization. Proficiently schedules and pre-registers patients for tests in Imaging Services, Diagnostics, Pain Medicine, Sports Medicine, and/or Rehab, across campuses, using a computerized scheduling system. Provides special instructions for procedures and directions to facilities and departments. Works with Patient Financial Services to complete or verify accurate completion of numerous pre-visit tasks. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful of all.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.