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University of Stead Family Department of Pediatric

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Patient Access Representative Sr.- Orthopedics
Job SummaryResponsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable. Mentors team members as a senior member of the access team.Job DutiesResponsible for checking patients in for appointments and accurately verifying demographics.Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.Reads and interprets insurance responses.Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and ter


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