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Position Summary: The Patient Access Technician (PAT) is responsible for welcoming the patient into the care delivery setting and initiates the documentation required for the patients clinical care as well as the financial clearance. The PAT is responsible for ensuring accurate patient admission/registration. This position works closely with both the financial team (Patient Financial Services, Patient Financial Navigators and the payors) and the clinical team (Personal Health Partners, Emergency Department, Utilization Review, etc) to ensure the optimum patient experience, accurate registration, appropriate cash flow and reimbursements for the system
Education/Licenses/Certifications: Graduate of a health vocational program such as Patient Access, Medical Assistance, Medical Billing & Insurance, or Medical General plus six months healthcare experience Associates Degree and six months healthcare experience Bachelors Degree and customer service experience One (1) year admitting, billing, or registration experience in a health care setting and customer service experience
MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization.
Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.
Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.