Performs duties to support the goals and objectives of the Geisinger Health System in its efforts to provide quality patient care and patient satisfaction. Reports to the Director, Ambulatory Care Access, and is accountable to the CAO, Geisinger Clinic for all responsibilities.
Responsible for oversight of Care Access improvement initiatives including Cadence Questionnaire/Template projects. Responsible for the coordination, development, and management of Access/Scheduling projects, with ongoing QI and maintenance.
Working directly with Service Line Leadership and Scheduling Services to develop and maintain questionnaires to improve the scheduling process. Provides input into project plans and acts as point person for specifically assigned Cadence/Template projects.
MAJOR DUTIES AND RESPONSIBILITIES:
Project Planning and Results Orientation *1. Serves as liaison between Geisinger’s Scheduling Services Department and Operations/Leadership to improve system access.
*2. Consistently achieves project outcomes at target goals and reaches stretch goals frequently through consistent follow-through, creative problem solving, removing barriers and tenacious focus on results.
*3. Analyzes/identifies access opportunities in clinical, operational and financial processes.
Relationship Management *4. Assesses the stakeholder environment and works with project sponsors and leaders to build the support and will to address access/scheduling improvement opportunities among staff, providers and leaders.
5. Facilitates multidisciplinary project teams and is able to support accountable leaders in managing project teams.
6. Fosters operational project ownership and accountability.
Thought Leadership *7. Read and evaluate Epic Release notes, determine new functionality to improve scheduling and access. Uses analytic, experiential and subjective assessment skills to identify substantial performance improvement opportunities within assigned access projects.
*8. Documents work products and methodologies to enable analysis and knowledge transfer.
9. Designs and develops project specific education plans and content.
Staff Leadership and Development 10. Continuously seeks to improve personal performance through managing biannually updated development plan.
11. Chooses to contribute to a positive team environment through being a reliable team member, recognizing others contributions, sharing expertise, constructively holding colleagues accountable and having fun together.
Communications *12. Clearly, succinctly and persuasively communicates strategies, specific solutions and analyses in a way that is appropriately targeted the audience.
13. Presents updates and results from Geisinger improvement projects at leadership forums.
14. Promotes generalization and spread of improvement.
15. Performs other duties as required or assigned including: reports and updates.
*Denotes essential job functions
COMPETENCIES AND SKILLS:
Demonstrates the ability to problem solve with minimal supervision and guidance.
Demonstrates effective communication skills (interpersonal, presentation, written).
Demonstrates ability to handle multiple tasks simultaneously and under strict deadlines.
Demonstrates computer systems proficiency including Web Intelligence, Epic, Cadence and Dashboards.
Demonstrates knowledge of workflow redesign and scheduling within a health care organization.
Demonstrates literacy with Word, PowerPoint and Excel.
EDUCATION AND EXPERIENCE:
Bachelor’s degree in Information Technology, Technology Management, Computer Science, or a related health field required.
Experience with MS, Word, PowerPoint, and Excel required.
Minimum of two years healthcare computer applications experience and software tools used for data analysis required.
Minimum two to three years of experience in a progressive access related field preferred.
Project management experience and a strong understanding of health care systems and workflow preferred.
Experience within central scheduling and knowledge of scheduling workflows preferred.
In lieu of degree, may consider a minimum of eight years of Epic EHR applications, Cadence Scheduling applications, or Clinic Operations experience and software tools used for data analysis required.
WORKING CONDITIONS/PHYSICAL DEMANDS:
*Work is typically performed in an office environment.
*Travel throughout the Geisinger system is required.
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
GEISINGER MEDICAL CENTER: (GMC), located Danville, Pa., the largest tertiary/quaternary care teaching hospital in the region, is licensed for 475 beds, including 89 pediatric beds in the Janet Weis
Children’s Hospital. GMC, a Magnet Hospital, maintains the region’s only Level 1 Regional Resource Trauma Center with additional qualifications in pediatrics. GMC offers an array of highly specialized medical and surgical services, including neurosciences, cardiovascular services, transplantation, women’s health (in the Women’s Pavilion), oncology and orthopaedics. The Hospital for Advanced Medicine serves as an integrated center for the most critical patients. Outpatient services are available on and off campus.
ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.
** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
*Domestic partner benefits not applicable at Geisinger Holy Spirit.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.