Emerald Coast Behavioral Hospital is an 86 bed inpatient psychiatric hospital in Panama City, Florida which provides treatment options to children, adolescents, adults, active duty service members and their families, and Veterans. Our specialized multidisciplinary treatment services are provided by highly trained psychiatrists, therapists, addiction counselors, nurses, and activities therapists. Panama City, FL is located on the panhandle of northwest Florida on beautiful St. Andrews Bay and the Gulf of Mexico. Emerald Coast Behavioral Health is owned and operated by a subsidiary of Universal Health Services, Inc. (UHS).
The Patient Account Representative is responsible for verification of benefits, screen self pay patients for charity and assist patients with Medicaid applications. Billing, follow-up and collection of assigned patient accounts by contacting insurance companies/patients and working closely with the early out collection vendor and bad debt agencies. Post deposit verifying accurate payment, reconcile EOBs received from third-party payers through contractual allowance codes and timely follow up on outstanding Managed care accounts for payment. Responsible for issuing all self pay refunds and notify insurance companies for overpayments and other duties as assigned.
Provide account and billing information to patients, collection/early out/ and physician billing agencies
Ensure the effective implementation of collection measures for uncollected accounts
Maintain documentation of accounts placed with physician billing agency and accounts to be written off as uncollectible
Prepares the daily bank deposit. Reconcile and post EOBs and Adjustments